Never Miss An Enquiry Again With
An AI Enquiry Assistant
Katie responds to incoming enquiries, answers common questions and gathers the information your business needs, helping you respond consistently even when nobody is immediately available.
The Problem
Enquiries do not always arrive
when someone is ready to respond.
A new enquiry can arrive while you are with a customer, away from your desk or outside normal working hours. The challenge is not simply receiving the enquiry. It is making sure the person gets a useful and consistent response when they need one.
Responses Can Be Delayed
When the team is busy, an enquiry can sit unanswered until someone has time to return to it.
Enquiries Arrive Out of Hours
People may contact your business in the evening, at weekends or when nobody is immediately available.
The Same Questions Repeat
Teams can spend valuable time repeatedly answering common questions before they have the information needed to take the enquiry further.
Enquiries Sit in Different Places
Website forms, messages and other enquiry channels can make it harder to maintain a consistent first response.
Katie provides a consistent first response to incoming enquiries, answers common questions and gathers useful information so the right next step can follow.
Meet Katie
A consistent first response,
even when your team is busy.
Katie is a reactive AI enquiry assistant. She responds when someone contacts your business, answers common questions and gathers the information needed for the next step.
Katie is configured around your approved business information, including your services, FAQs, processes and preferred way of communicating. She works alongside your existing team and systems, rather than replacing them.
How It Works
What happens when an enquiry arrives?
Katie sits at the first-response stage of the enquiry journey. What happens after that depends on how your business already works and which systems or workflows are connected.
Enquiry Received
A customer contacts your business through a connected website, form, landing page or other supported enquiry channel.
Katie Responds
Katie provides a consistent first response using the business information and instructions she has been given.
Questions Are Answered
Common questions about your services, process or other approved information can be answered during the conversation.
Information Is Gathered
Katie can collect the details your team needs so the enquiry arrives with useful context rather than just a name and number.
The Next Step Follows
Depending on your setup, the enquiry can move into your CRM, reach the right person or continue into an agreed booking or workflow.
Katie does not impose a new sales process on your business. The enquiry journey is configured around the systems, information and handover process that already make sense for your team.
Katie In Action
Real enquiries. Real conversations.
These examples are taken from live client use and show how Katie can respond to incoming enquiries, answer questions, gather information and support the next step. The exact journey depends on the systems and workflows connected to each business.
Live Conversation
Answers questions using approved business information
When a customer asks about services, availability, coverage areas or other common questions, Katie can respond using the information approved by the business.
What this shows
- Common customer questions can be answered during the enquiry
- Responses remain consistent with the information provided by the business
- The conversation can continue when the team is not immediately available
Information Gathered
Gathers the information your team needs
Katie can ask relevant questions during the conversation so the enquiry reaches your team with useful context rather than simply a name and contact number.
What this shows
- Relevant information can be collected during the first conversation
- Your team receives more context before taking the enquiry further
- Less time is spent repeating the same initial questions
Supports booking when it is part of the workflow
Where a calendar or booking process is connected, Katie can support the next step by guiding customers towards an agreed booking route and responding to straightforward booking requests.
What this shows
- Booking can form part of the connected enquiry journey
- Customers can be guided towards available next steps
- Simple booking and rescheduling requests can be supported where configured
Connected Workflow
Connects the enquiry to what happens next
Katie can pass the information gathered during an enquiry into the CRM, notification process or workflow already used by the business. Further automation can continue separately where it has been configured.
What this shows
- Customer information can be stored in the connected CRM
- Agreed notifications, tags or handovers can be triggered
- Other automation can continue after Katie's part of the enquiry is complete
Live Client Example
Katie in a real business.
This is one live implementation of Katie. The setup was built around the client's enquiry process, business information and connected CRM.
Since Launch
Cleaning Services · London & Home Counties
Paulina's Housekeeping & Cleaning Services
Enquiries were coming through Facebook Lead Ads and the website, with the team responsible for responding and gathering the information needed to take each enquiry further. The new setup introduced Katie as the first-response layer and connected the enquiry journey with the client's CRM and workflows.
This example shows one client configuration rather than a fixed Katie package. The exact channels, information gathered, CRM connections, booking steps and workflows depend on how each business already handles its enquiries.
FAQ
Common Questions About Katie
Every Katie setup is configured around the business, its enquiry process and the systems already in use. These are some of the questions we are asked most often.
It depends on the business information, enquiry channels and systems that need to be connected. We first understand how enquiries are currently handled, then configure and test Katie around that process before she goes live.
No. We handle the technical setup and connections. Your part is to provide and approve the business information Katie should use and to explain how you want enquiries handled.
Katie can work with connected websites, forms, landing pages, enquiry channels, CRM systems and workflows where suitable integrations are available. We prefer to work with the systems already in the business rather than moving everything unnecessarily.
No. Katie sits at the first-response stage of the enquiry journey. She can answer common questions and gather useful information before the enquiry reaches the right person or next process.
Katie's main role is responding to incoming enquiries. Where further follow-up is appropriate, separate CRM or automation workflows can be configured around the business's agreed process rather than making automatic chasing part of Katie by default.
Yes. Katie is configured around your approved services, FAQs, processes and other relevant business information. The aim is not to install a generic chatbot, but to create an enquiry assistant that understands the information customers commonly need from your business.
Katie needs reliable, approved information to work from. If your business already has suitable service information, FAQs and process guidance, we can use that. Where this information does not yet exist in a usable form, a separate knowledge base may need to be created.
Yes, where booking is part of the agreed enquiry journey and a suitable calendar or booking process is connected. Booking is an optional capability rather than something every Katie setup must use.
Katie is better described as a reactive AI enquiry assistant. She responds when someone contacts the business, answers questions using approved information, gathers useful details and supports the agreed next step. CRM updates, booking and other automation can be connected where they make sense for the business.
Considering Katie?
Start with how your enquiries work today.
Tell us how enquiries currently reach your business and what happens after they arrive. We can then look at whether Katie fits, what she should handle and where your existing systems or workflows may need to connect.