GDPR -

GDPR — Davina Connect

Davina Connect is committed to protecting your personal data and complying fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Our Commitment

We take data protection seriously. As a UK business, we operate under the UK GDPR and the Data Protection Act 2018. We collect only the data we need, use it only for the purposes stated and protect it at all times.

2. Data Controller

Davina Connect acts as the data controller for personal data collected through our website and services. Contact: info@davinaconnect.co.uk

3. What Data We Process and Why

Enquiry data (name, email, phone) — to respond to your enquiry and book consultations. Legal basis: Legitimate interest / Contract
Client data (business name, contact details, requirements) — to deliver our services. Legal basis: Contract
Website usage data (IP address, browser, pages visited) — to improve our website. Legal basis: Legitimate interest
Marketing data (email, name) — only where you have explicitly opted in. Legal basis: Consent

4. Data Retention

Enquiry and prospect data — retained for up to 12 months
Client data — retained for up to 6 years (UK legal requirement)
Marketing opt-in data — retained until you unsubscribe or request deletion

5. Data Transfers

All data is processed within the UK or EEA. Where we use third-party tools (such as GHL or Calendly) that may process data outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

6. Your Rights Under UK GDPR

Right of Access

Request a copy of the data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Restrict

Ask us to limit how we process your data

Right to Portability

Receive your data in a portable, usable format

Right to Object

Object to processing based on legitimate interests

Right to Withdraw Consent

Where processing is based on your consent

Right to Complain

Lodge a complaint with the ICO at any time

To exercise any right, contact us at info@davinaconnect.co.uk. We will respond within 30 days.

7. Complaints — ICO

If you believe your data has been mishandled, you have the right to complain to the UK Information Commissioner's Office:

🏛️ Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
We would always prefer to resolve any concerns directly — please contact us first at info@davinaconnect.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure or destruction. Access to personal data is restricted to those who need it to perform their role.

9. Updates to This Policy

We review and update this GDPR statement regularly. The current version is always available at www.davinaconnect.co.uk/gdpr.

Data protection queries: info@davinaconnect.co.uk · www.davinaconnect.co.uk

GDPR Commitment